Public School District

Company Description: Public School District
Industry: Education
Solution: Training for IBM TRIRIGA Application 10.2
Services: Customized Training Services
The ValuD Difference: ValuD personnel first identified clients core goals and desired competencies and then built a customized training schedule around those goals and competencies.

Challenges

The largest public school district in Minnesota (with approximately 39000 students) has been using IBM TRIRIGA Workplace Operations Manager and IBM TRIRIGA Facilities Manager for various functions like facility work orders, maintenance management, space management, and inventory management since January 2013. But they were not able to optimize the use of their IBM TRIRIGA installations since it was felt that the staff lacked a comprehensive knowledge of IBM TRIRIGA thus limiting their ability to support the tool. That apart, the District was also interested in conducting performance tuning of their existing IBM TRIRIGA environment which also called for a deeper understanding of IBM TRIRIGA. The client also wanted to initiate an IBM TRIRIGA Roadmap project that would examine and identify potential opportunities that promised the greatest ROI and wanted to prioritize and sequence the individual projects that result from the analysis.

Solutions

Training: ValuD proposed a one week customized remote training on IBM TRIRIGA Application 10.2 for the District staff. As per this plan, IBM TRIRIGA-certified ValuD personnel first identified the District’s core goals and desired competencies and then built a customized training schedule around those goals and competencies.

Roadmapping: The client partnered with ValuD to focus on the validation of their existing draft plan while assisting with the delivery of a well-grounded and compelling business case for their expanded investment in IBM TRIRIGA. This included a gap-fit analysis of their data (including CAD integration), auditing the property portfolio and developing management strategies. ValuD will train additional staff on IBM TRIRIGA’s native reporting tools while developing report requirements. The roadmap will also include the implementation of two additional IBM TRIRIGA modules: IBM TRIRIGA Capital Projects and IBM TRIRIGA TREES.

System Refinement and Development: ValuD worked with the client to refine the current IBM TRIRIGA application and ensured that the system was providing the greatest amount of value possible to the organization. Throughout the project, the ValuD team of experts worked side by side with the client to not only accurately analyze the current system and its functionality but also worked to make refinements to ensure it was the system the client wanted to use.

Results

The customized training ValuD provided allowed the client to maximize their return on their IBM TRIRIGA investment by increasing user adoption and use. In addition, the client was so satisfied with the training provided by ValuD that they decided to engage ValuD again to develop a roadmap for future development and to work on refining their current IBM TRIRIGA installation and developing it out so it adequately met their needs. The following appreciation mail from the client bears testimony to the extent of customer satisfaction achieved by ValuD through this project:

“As our current project nears to a close, I want to take a moment to once again express my gratitude to you and your staff for the excellent work done.  While we are wrapping up acceptance testing, it is apparent that your team has taken the time and care necessary to both comprehend the requirements and deliver the product.  Even when scope has changed based on changing conditions, your team has been quick to turn around a workable solution that we can have confidence in moving forward.  Creative solutions and quality development have both been noted and appreciated.

I will follow-up with a more formal statement once the project is final, but I wanted to take this opportunity to say thank you.”

The client’s decision to repose their faith on ValuD for IBM TRIRIGA related engagements (including future  engagements) serves as yet another example of  ValuD’s “Customer first” commitment as well as our expertise in IBM TRIRIGA.